Glenrose Plumbing Service

We had a Toilet disaster yesterday at our home. We have been dealing with a clogged up and flooding toilet for almost three years. Every plumber that comes into our house augers the toilet, chargers us and leaves. I called Glenrose Plumbing yesterday and a very nice young man came out and assessed our situation and then called his co-worker’s to explain our situation. He then had another co-worker come out and assess our situation who suggested that we needed a new toilet. I can’t tell you how impressed I am with these plumbers and this company. The plumbers are more than polite and professional. I will never call another plumbing company again. They have earned my business. Service: Toilet installation

Lift station pump failed (sewer pump station). Called glenrose and their Plummer arrived and told me he wasn't going to put his hand into sewer water so I called someone to drain the lift chamber. Glenrose came back and said they didn't have the pump in stock and being Saturday they would come back Monday morn. There was no follow-up from them, I called and was told that they are not qualified to work on lift stations. This is after I paid them $400 just to have them come out. Their tech told me we have extra large lift station and the pump was a 5hp 220V costing $3000 for the pump alone. Found another company which fixed the problem. They told me the pump was 1/2 hp wired to 110V and the pump was $850. Glenrose is the biggest ripoff Plummer in town Service: Sewer repair

My third experience with the company didn’t go as great as the first two: billing changed to by the hour rather than the job plus travel charges (I’m in Spokane... seriously?). I appreciated the invoice being adjusted after I voiced disappointment, but it was still ridiculously high to install a faucet and disposal. Even after all that, I still was pleased with the work completed, and finding good companies is difficult. I emailed via their website contact form to have additional work completed. Due to no response after a week, I called and was promised a callback the next day. It’s been a month and the 4k job was completed by someone else, with another new bathroom install to go. Maybe return calls to repeat customers if you don’t want to continue losing business? Services: Garbage disposal installation, Faucet installation