Quality Heating & Sheet Metal Company, Inc.

Service Dept is excellent. Sales however, anything but. I had an appointment with an estimator to come to my business to quote me on new/replacement furnaces. He never showed up or called why he didn't show. I called that evening, talked to the estimator, set up a second appointment and had to ask if he would at least have the courtesy to call if he wasn't going to show. When I spoke to Nicole about it, no apology, just, "I'll relay this message." The estimator showed up, on time for the second appointment, snapped a few pictures of the furnaces and left. Didn't explain the work that would be done, didn't ask if I had any question, go over replacement furnaces. In and out in 10 minutes. Received a simple proposal - (other proposals were 2-3 pages, going in depth to the scope of the project). I get the impression Quality Heating didn't want my business & really wish they had said so before I set up the appointment. Despite their excellent service dept., I won't be calling Quality again.

Kevin S. is the best of the best. He has the expertise and also happens to be a very nice person. He cleans up after himself. He knows our house and knows us. There was always a humidity problem in here because I cook so much. Kevin suggested a whole house dehumidifier instead of the noisy, heat-producing "hardware store" models that kept dying after just ta year or two of service. When I finally took that advice and got one, wow, what a great a difference it made! They are all good. The salespeople and team in the office are also helpful and friendly. Most are good listeners. Kevin happens to be our favorite.

I had a great experience with Quality Heating. I called in a panic that my furnace was blowing cold air during below zero temperatures. Greg G. arrived the next morning and was kind, courteous, and efficient. My furnace was back up and running immediately. He went above and beyond by fixing the furnace quickly and also fixing a blocked register in a bedroom to allow more heat to circulate. Thank you! Service: Heating system repair