ALCIVIA Heating and Cooling

I once loved Cenex. When it merged with ALCIVIA, its priorities changed. When my furnace died, I could not get a service visit any sooner than four days out, and the woman I talked to on the phone said, "I can't even promise that." When I asked her if she could refer me to an HVAC service person who COULD help me if ALCIVIA couldn't, she said, "We don't do that." I found another LENNOX dealer who was able to get a service person out to me the same day. And my new furnace was installed today. ALCIVIA lost the sale, thanks to their indifferent approach to customer service.

I had Landmark replace my 21 year old furnace and AC. I found the experience to be very good. From the representative who came to qoute the project, to the office staff arranging the install and rebates, to the three person crew doing the install, everyone was friendly, informative, and professional. The install crew took extra care to leave the house cleaner than it was before. Using my Costco discount, I got better equipment than other companies quoted at a better price. One huge bonus is Landmark's 5-year warranty on labor. That is better than the industry standard of 3-years. I hope I never need it, of course. I'm very happy with my decision to use Landmark and Lennox for our HVAC system.

We purchased a complete residential HVAC system through the Costco program with Landmark as the contractor. Landmark was very honest, upfront and accurate with their estimate and their representatives were friendly and on time for their appointments. The installation was very professional, timely and clean. They did a great job and I have no reservations about recommending them.