Thompson Sheet Metal & Heating

Fabulous Service - my unit is 30 yrs old -I had other companies come and they never even looked at the AC Unit only my heating unit and never offered repair only New Replacement.. Well these guys had the ac unit torn apart in 10 minutes - it was a loose wire and needed to be oiled and Freon added....fabulous outcome I'm elated and have already recommended them to Friends..

I am long term customer of Thompson Sheet Metal. They installed and maintained various hvac systems at two of my homes and my business. I recently had them come over to repair the ac system in my home. I took off from work for this. They came and did some work and proclaimed that the ac was repaired. I came home and found it to not be working. I called their on call tech and and requested that he come and complete the repair. Some of my rooms were 80 degrees as I told the tech. The tech said that he’ll be over in 40 min. I then got a call from the owner Todd yelling at me for asking the tech to come because Temps would cool off. He was literally yelling at me. And then yelled that they don’t need my business and hung up. All this because I called to have them finish the work that they started hours earlier. So now I need to find a new hvac company as my ac is still broken. I’m very surprised by this encounter with the owner as I had never had that happen in all my years of dealing with

Used Thompson for years for furnace checks every year. Last year we had a scheduled day for it and supposedly another neighbor did also but they canceled so thompson charged us an $80 fee because of this. I will never use a business that takes advantage of people. *thumbs down*