Roto Rooter Plumbing & Drain Service

The website states they are always fast and dependable and guarantee working pipes any time -- the exact opposite of what happened for me. I would recommend looking at another company if you need a drain cleaning service. I called for emergency services which was $550/hour. They were unable to provide any time frame for arrival and I ended up waiting about 8 hours. They left without fixing anything only looked at half of what was needed to determine the issue and fix the problem. I called another company the next day who fixed the issue by looking at the the of half of what needed to be assessed to identify the issue. I called the supervisor to express my concerns and only received half of my money back. I waited 8 hours for emergency services, paid $225 without a result, and then paid another company to fix the issue.

Our sump pump failed and our water was filling with basement. I called roto rooter for their “24/7” emergency service and was told that they only do “residential” emergency until 8 PM and commercial emergency, in the incredibly unhelpful representative’s words “uh, yeah I’m not sure what time they do that until.”

I called first thing Monday morning after the Thanksgiving Holiday. From the moment I called and talked to Mikey, I was assured that they would fix the problem. The customer service I received from the moment I called to the time they left my house was top notch. I would 100% recommend. Rich the technician was to my house and fixed the problem by 10 AM. A special thank you to both Mikey and Rich for making this such an easy fix. Service: Drain cleaning