Roto Rooter Plumbing & Drain Service

We called them after having drainage issues and sewage coming up into the basement on a Saturday late afternoon. The dispatch told us it would be 525 for the first hour and 250 every hour afterwards. Reluctantly we agreed and were told a service tech would call us for address details. The service tech called after a few minutes and said it would be 750 to come out for the first hour. I told him the numbers dispatch gave us and he said it was wrong they are not supposed to give out the quotes. We stood our ground at 525 he was reluctant to come. Finally he did after a few more minutes of trying for the 750. He was in and out in 30 minutes and the blockage was removed. He left all the blockage in a pile on our basement floor. No cleanup whatsoever. Based on this experience I would not recommend after-hours use.

I called and spoke with their agent on Saturday morning. I was quoted a price of $225.00 and 125.00 every hour after that, but the weekend rate is $525.00. I decided to Wait until Monday, so I had them call on that day. I spoke with a different person he quoted me $295.00 for the first hour and 125.00 every hour afterwards. The Job was just over an hour I was charged $400.00! I couldn't believe it! The drain was unclothed but I felt like there was a bit of price gouging. We are still in a pandemic and times are tough for everyone. I expected better from this company. I take full responsibility for selecting this organization however, I extend a cautionary to anyone who would use this service in that you can get the same results for less money. Please shop around. ???????? Service: Drain cleaning

The website states they are always fast and dependable and guarantee working pipes any time -- the exact opposite of what happened for me. I would recommend looking at another company if you need a drain cleaning service. I called for emergency services which was $550/hour. They were unable to provide any time frame for arrival and I ended up waiting about 8 hours. They left without fixing anything only looked at half of what was needed to determine the issue and fix the problem. I called another company the next day who fixed the issue by looking at the the of half of what needed to be assessed to identify the issue. I called the supervisor to express my concerns and only received half of my money back. I waited 8 hours for emergency services, paid $225 without a result, and then paid another company to fix the issue.