Packerland Heating & Cooling

I would never recommend them or call them again. They installed a new furnace with April Air humidifier in March 2020. When they left the April Air was not working and there was no furnace filter slot installed. When I called, the lady at the front desk lied and said the April Air was my furnace filter. That is a lie and could have reduced the life of my new furnace significantly. After talking with the manager, he agreed to send the installer back out to complete the job and get the April Air working. Not only bad work but we were lied to directly. Dishonest and will never have my business.

Service was fine. Tech took payment right away after service. 6 months later I got a notice to pay invoice or get sent to collections!!! I had the receipt saying it was paid, sent it to them. They said they don't have it and threatened collections. The Manager was very hostile, and put it on me to prove I paid, even with a signed invoice from their service person. Completely unprofessional and unwilling to work with customer to resolve issues. I even agreed to pay for the part as a compromise to either an error on their part or their process. Still insisted it was my fault. SO I MAY HAVE PAID TWICE FOR THIS SERVICE just to avoid a bad credit rating. Sometimes smart people just have to cut out losses and pony up. The way I see it, I have a dollar a day review to right...so I will try to warn others for several months in order to save you all the hassle this company creates. Service: A/C system maintenance

Packerland is real easy to work with the office staff is real helpful especially Tracie. Services: HVAC system maintenance, A/C system maintenance, A/C system repair, Heating system installation, Install AC, Heating system maintenance