Parker And Sons Heating & Cooling Inc.

From the calling in to the Office of Parker and Sons to schedule appointment and the Technicians that services our HVAC at Parker and Sons THEY'RE ALL PROFESSIONAL, KIND AND THEY DO A GREAT JOB!

I called them over 2 weeks ago to look at our mini split system, which they installed 3 years ago, that was not working. They sent a technician out a few days later, who was very professional, but after he left, he said that the board on the exterior portion of the unit was bad. I was charged $125, offered no solution to the problem. I told them it wasn’t working, I didn’t need to pay someone $125 to confirm that it wasn’t working. I wanted someone who could fix the problem or at best offer a solution with a price. I’m beyond disappointed. UPDATE- I spoke with someone today. The unit is still under warranty, but they don’t make it anymore, so they are still trying to locate the missing part. If they can’t find it, they will have to replace the unit. I still think the time frame for a solution is a little extreme. Luckily it’s not mid summer and the room isn’t being used right now.

Bart came out to help fix and look at our internal unit that had basically flooded our ceiling. He was extremely nice, helped vacuum up the water and insulation and installed a second kill switch if there is another clog all at no charge. He was awesome, and helped remove some of the stress off my plate trying to fix everything.