A Quality Electric

Not even worthy of a review. I have had an electrical problem at my home for three weeks that's affecting our pool. Our home warranty company referred us to Quality Electric for repair. After numerous phone calls to their office and weeks of getting the run around by their staff we still have yet to get a return phone call from them. I am calling the home warranty company to express our disdain and to let them know how unprofessional they are. I hope that if you read this you do not try and do business with this company

I was told a call would be coming to set up an appointment and I have waited over two weeks that call for an appointment for a kitchen lighting issues. When they finally made the appointment, I was told that "The technician starts at 7 and he'll call when he's on his way." What was left out of the conversation completely was that he was going to another call first and would be coming to me after that. There have been several miscommunications and omissions of information made by this company. This is unfortunate, as I've had them out twice before with reasonable success and excellent service from the actual technician.

Extremely poor customer service. Nathan in the front office is very friendly on the phone while he deceives you by telling you what you want to hear. He is completely incompetent as he jerked my little old mother around for WEEKS to complete a bathroom fan repair. She is now forced to use Quality Electric again through American Home Shield Warranty. We asked technician Conner as well as Nathan if this would be another eternity for them to complete & were assured it would be timely. It is not. Conner failed to show up for 2nd scheduled appt. and won't answer his phone which has NO voicemail for messages. From 3:00 - 5:00 on Friday, no one would answer the office phone nor did they return my message. At 5:00 the voicemail promptly said closed till Monday. This voicemail is full and will not accept new messages. The on-call technician did not return my call. This company wants your home warranty service fee and then fails to complete the job in any sort of timely manner. I will be filing