One Hour Air Conditioning & Heating® of Tucson

Fraudulent company. Charged $99 to come out to fix an AC unit then sent a $15,000 quote. When questioned about other options, they claimed to have sent repair quotes but could not show proof of send receipts. Of course new repair quotes magically were generated and were sent immediately after. A shame that this company values fighting with their customers over ensuring satisfaction and quality service. If you want proof of that just look at their response to every one star review… there are a lot. Apparently providing a complaint is “bullying” and they lose their respect for you. Victimization is a common tactic used by fraudsters like One Hour AC. Perhaps customer service and ethics training would help this company get on the right track to legitimacy, but it would cost a fortune to solve incompetence/immorality this severe.

Hector provided us prompt, professional and courteous service when our AC suddenly stopped working. They arrived within a half hour and was able to quickly diagnose and fix the problem. He also performed extra checks to make sure the system worked properly. Overall they left me pretty impressed and I am glad our AC is working again. Services: HVAC system maintenance, A/C system maintenance

Overall, great experience. Came and fixed our AC on a Sunday. 5 stars for being timely and doing high quality work. However, the markups are really high on all their items since they force a 2 year extended warranty into the price. Normally, I would have declined unless it was a lifetime warranty. I think most extended warranties are a scam, but thats just my opinion. So because of the high price point, I'd rank the pricing 2 out of 5. The technician, David, was also really great to work with and very engaged. However, my wife has a really sensitive immune system and we asked that he wear booties. He did, but looks like he wore them outside around the yard since we had to clean footprint marks off the floor. Nothing too crazy, and stuff like this happens, especially when you go in and out a bunch. But a 5 star review would be for a person that did pay closer attention and this wasn't that. I averaged the scores and arrived at a 3 out of 5. I would recommend them if you need something f