Roof Rx

Process went well. I decided to have some identified repairs performed by a different company AFTER I had made a down payment so that $$ was forfeited. But, the terms and conditions were clear so that one is on me. The repairs were performed and documented as promised. We just had a fairly big storm run through and no leaks in the roof so I am happy with the results.

I had Terminix tent my house last June, and purchased some insurance through RoofRx to repair any tiles that were broken. Tiles were broken, so I called RoofRx to repair the roof. It took literally 13 months for them to finally come out and "repair" my roof. Then they said they found other issues and I'd need to pay more money to fix it. I did, as I am not a professional roofer and trusted them, and they "completed" their "repair." Mind you, I've never had any issues with my roof; no leaks, no visible problems, no nothing, until some tiles were broken. Today, a week after the roof was "fixed", it started raining. I have two water spouts now flowing into my living room from where these guys "fixed" the issues. This is causing damage to the roof and my wood floors. Tried calling them, nobody answers. Tried texting them, nobody answers. Tried emailing, nobody answers. This company is the WORST with customer service, POOR quality of work, they are NOT professional or responsive.

I was actually quite disappointed with their service. I ordered this service back in October 2022 and it was scheduled for Dec. When they arrived and started working, the intended work was unacceptable - instead of using small pebbles to match the roof sheets, they just poured large rocks and glued them to the roof to prevent pooling - which is very ugly! When I noticed this, they agreed to get smaller pebbles instead. Then they disappeared for a very long time... one morning I got a message that the guy is coming to work - without any email for scheduling. It had to be postponed since I wasn't going to be home. Then again they disappeared. Ultimately the job was done April 6, 2023 - 3 months after the original date and after the rainy season! The job seemed to be done well, though the small pebbles were laid on the glue/tar and not all was "stuck" which makes me wonder if it's actually done properly. Plus, there's no way to actually contact them and to speak with someone! Services: R