Roof Rx

These clowns were supposed to provide the "coverage" when Terminix damaged my roof during termite tenting. They said ok, we'll be out to fix your roof in about 3 months. I told them that's not going to work, the structural beams are exposed and there's going to be water damage if it's left that way. They said sorry, it's not our fault because everyone's super busy, we'll be out in 3 months, you're on your own. There will definitely be water damage and we recommend you do an emergency covering in the meantime, but you'll have to pay for it out of your own pocket. I ended up finding someone else who did the repairs the next day for less money. Also, they refuse to communicate by phone, only email. Phone calls to the numbers on their documents go to a voice mailbox that's full. The managers/owners won't even use their real names when responding to emails, they just sign them "Roof Rx." Everything about this company is a complete joke. Their damage assessment came loaded with another $1,20

Process went well. I decided to have some identified repairs performed by a different company AFTER I had made a down payment so that $$ was forfeited. But, the terms and conditions were clear so that one is on me. The repairs were performed and documented as promised. We just had a fairly big storm run through and no leaks in the roof so I am happy with the results.

I had Terminix tent my house last June, and purchased some insurance through RoofRx to repair any tiles that were broken. Tiles were broken, so I called RoofRx to repair the roof. It took literally 13 months for them to finally come out and "repair" my roof. Then they said they found other issues and I'd need to pay more money to fix it. I did, as I am not a professional roofer and trusted them, and they "completed" their "repair." Mind you, I've never had any issues with my roof; no leaks, no visible problems, no nothing, until some tiles were broken. Today, a week after the roof was "fixed", it started raining. I have two water spouts now flowing into my living room from where these guys "fixed" the issues. This is causing damage to the roof and my wood floors. Tried calling them, nobody answers. Tried texting them, nobody answers. Tried emailing, nobody answers. This company is the WORST with customer service, POOR quality of work, they are NOT professional or responsive.