Residential Heating and Air Conditioning, Inc.

Kathy Haire runs a tight ship and they are the best HVAC company! Here's just one story: Our existing high-efficiency furnace unit broke. It was installed by another company that, (surprise!) went out of business. I read the installation manual and discovered at least 4 installation errors. So I started getting quotes to “fix” or replace the furnace. The first 4 HVAC companies that looked at the furnace failed to notice more than one of the installation errors. Kathy Haire found all 4 errors and also noted some other issues. She was also the only company to measure the airflow to the furnace (this is important). Then she sent her engineer to properly size the new replacement furnace and AC unit. The installation went very well. Since then Kathy's team has installed another furnace and AC unit, and serviced others for me. I can't recommend them highly enough! Services: Install AC, Repair HVAC, HVAC system repair, Heating system installation, A/C system maintenance

I am updating my review after a quick and professional response from the owner, service manager, and service tech after I called to let them know about the issue. They responded with a quick evaluation, but when I tried to get a call for start date and how long it would take I could not get a call back. I gave them 2 chances all without return of phone call. Apparently, there were missed messages from the customer service rep to the service tech. The owner offered reasonable solutions to my issues and I appreciate the follow up from the owner, service manager, and service tech, but I choose to go with another company due to the delay.

We have previously used this business to replace an old AC compressor with fast, professional, and excellent results (Timo is a gem!). Then yesterday, during the Labor Day Weekend heat wave with temperatures in the 90’s, our old AC thermostat stopped working. We called the office just before 5pm and the owner, Cathy Haire, picked up the phone and patiently talked us through how to reboot the furnace and the thermostat. This completely solved the problem and saved the rest of our weekend. What amazing service and customer care!!! This business is outstanding!!! Services: A/C system repair, Thermostat repair, A/C system maintenance