Dependable Heating & Air

David and his helper were professional and efficient. They installed system, cleaned up after and explained the workings of new system. Services: Installation, Heating system installation, Install AC, Thermostat installation

Thank you Dependable Heating and Air. Every person I came in contact with during my experience of purchasing and installing my new furnace and air conditioner was professional, friendly, informative and polite. Your employees were punctual and efficient. My new system works great. I wish other businesses were as great as you. Services: Heating system installation, Install AC

My areas of concern: 1. Tardy: Our technician was late (outside of the window given). 2. Attitude: He called after the fact to ask if I still wanted him to come- yes my house is freezing. He seemed to direct his annoyance of travel time at me. 3. Price gouging: determined that a part "Honeywell zone board" needed to be replaced. Part retails for $100-150 online. Charged me $785 for the part. PLUS his labor- for a grand total of $900+. 4. Poor communication: I used online form to email company regarding my concerns twice and go no response. I am giving two stars instead of one because the man I spoke to (owner/manager?) was receptive to my feedback and reduced the price of the part 25%. Service: Heating system repair