Palo Alto Plumbing Heating & Air

This is the second time I've worked with PA Plumbing. Both times, our HVAC conked out the first day we needed it. Last year our blower on the furnace stopped working when a cold snap came and this year, our first heatwave the a/c went. Both times, they provided speedy service and a reasonable price. They emphasize residential clients. Sometimes when companies focus more on commercial you can't even get the time of day from them. I really really really like Palo Alto Plumbing Heating and Air. A pleasure to work with. I highly recommend them.

The techs have been great guys but the customer service provided by Charlotte is horrible. She talks over you, thinks she knows everything and thinks she runs the place. She is rude, demanding and short tempered. Her tone is defensive and accusatory. Charlotte has psychological issues and needs to go back to her 12 step program. How they have managed to stay in business with Charlotte answering the phones is anyone's guess. Max told me to practice Aloha. Max your own people need to heed your advice first.

They were asked to re-route some copper pipes delivering hot water to a few radiators. The task was performed and Rico called me and said it is all complete and working. As it was late in the day, I told him to set the thermostat to 50 degrees and I will go there to check next morning. He did, and I turned it up to 75 degrees next morning. (House was vacant). The radiators remained stone cold after a couple hours. I then bled the radiators just in case. To my horror, a strong swoosh or air rushed out and water was heard gurgling in one radiator for half a minute. Clearly no one bled that radiator before the system was turned on. But all radiators remained stone cold. Then Rico was sent back to fix the problem. He spent all morning bleeding all the radiators. Then Max came and did some more bleeding. The radiators remained cold. Then Max decided that the pump is not pumping and needs replacement. It was Friday and on Monday morning Max got a replacement pump and installed it. The radiat