Pacific Heating & Air Conditioning

This company failed to respond to me for over two months about rescheduling a service that their team was unable to perform (AFTER WE PAID). The Job was bid wrong and then almost 3 month past of hounding them for a refund with no reply or resolution. This company once was great to work with, but whatever changed has them now spread too thin. There is zero accountability from the entire staff - from the manager, to the back office to the technicians.

I had recently purchased a condo (first time) and was in the middle of the summer heatwave. Adrian came onsite to overview a few mini split quotes that our complex was considering at the time. Adrian overviewed my unit and noted that I was capable of doing something more than a mini split in my unit. The initial process took a bit as I had to run everything by HOA, the team was there and waiting with any answers that I had to questions that were asked, or documents/specs that may be needed. Adrian was very knowledge about the systems that were compatible with my unit, as well as how we could configure the unit to be tucked into the attic and hung onto our back wall (couldn’t do the floor since it’s an open alley and homeless people are an issue). There was a few delays with getting the product, which was communicated well by Adrian and his team, as well as a phone call was received by the owner. Overall, Adrian and the team at Pacific Heating and Air were awesome! I highly recommend th

Pacific Heating & Air Conditioning was a pleasure to deal with. Our geothermal system had a sensor go bad, which left us without heat. They responded quickly and identified the issue. A part needed to be ordered and they were back the next day to get us running again. Our technician was very professional and knowledgeable