Pacific Heating & Air Conditioning

Nightmare experience. Horrible smell still coming out of our vents that they won’t fix. Installed a huge pipe on our roof, after promising a duct system and without asking us. Multiple holes in our roof that weren’t sealed. Installed a thermostat that was cheap yet we paid for the Nest. Finally gave us the Nest after we complained. We opted for the highest quality filter, but no filter was installed for half of the house. We paid nearly twenty three thousand dollars and the unit immediately leaked into our dining room ceiling from the first rain. Our ceiling has four feet of water stain that is likely molding, our table is stained from the leak, and no one will come out to address the issue. Huge mess over three months of installation. And though you had to have the home cleaned multiple times from the mess, they only cleaned it once. The most unprofessional experience I’ve ever had with a company. Services: Ductless heating & A/C services, Heating system installation

This company exists as a dichotomy- the actual, on-site service is fantastic; the process of getting scheduled was an absolute nightmare. I cannot speak highly enough of Nathan, the technician who came out to fix our thermostat. He was very knowledgeable, efficient, and communicative. However, this is how getting the appointment happened: -Called to schedule, got setup for 10am on a Thursday morning. Repeatedly was told that the new software they were using for scheduling was "terrible". -At 11am, no one had arrived, so I called the office. They said there was a mistake, and someone would arrive at noon. I told them I had a dentist appointment at 1pm, and was told "oh, then we'll just push to the afternoon, call us when you're home." Seemed like a reasonable solution. -Got home at 2pm, called the company. Was told that there was nothing in the system (which I was told again, was "terrible") and that we'd have to get rescheduled. During the process of rescheduling, it was clear that all

Adriana & Nathan are the best!! Adriana is on top of scheduling and is very communicative with the appointments for tenants and with the property manager. Nathan was very good at explaining the options for repairs and had some great recommendations for our AC system. Thank you Pacific Heating and Air!!! Looking forward to working with you more. Services: Thermostat repair, A/C system repair