Airbest Heating & Air Conditioning

I would highly recommend you look elsewhere. At first, AirBest (AB) was professional. They made an appointment a week out for a standard service call on our hvac. We’re a new customer to them. They confirmed it with a 1/2 hour timeframe to appear via email. When they missed that, we called and they gave us a new time to arrive in the early afternoon. AB missed both committed windows. Despite a bunch of conflicting excuses by AB, both target times came and went with no proactive calls by AB providing any updates. Ultimately, despite sitting around for an entire day (again, with a confirmed appointment) AND calling AB twice for updates, they never showed up, called us or reached out the day after. They just let us go as a customer, with no thought, no apology, and no attempt to reschedule. Definitely AB is not a business I’d ever choose to use again, let alone, recommend. Shameful.

Airbest charged us $60 to replace 2 Double A batteries!!!!! Miguel was here 22 minutes, replaced 2 AA batteries in the thermostat, and charged us $185, claiming $185 is their MINIMUM for ANY repair. The service call was $125, which means Airbest charged us $60.00 for two AA batteries!!! Beware!!!!

Unfortunately the service person did not have the correct filter sizes and he used blue tape to make the filters smaller. You can see the tape through our vent when you walk by it and it looks super tacky. For what service costs, that is a basic service that should be done properly. The service person was very professional, but just did not have the needed filters at his disposal.