Richard's Heating & Air Repair

4 star for service. 1 star for disclosing the price upfront. We had them come to inspect the furnace that was not working. They charge $129/visit whether it takes 2 hr or 5 mins. They gave me quote of $600 to fix control panel which Al did another day. That was the great part. 7 days later I installed a WIFI thermostat and the heater stopped working. I went to the furnace and realized the furnace c wire was not connected. Did this and got power to thermostat, but suddenly the heater stopped. The control board went into 'standby' mode. I turned off the power and I asked them to come take a look. They said will charge $129 again, which was ok to me. They came and just had to turn on the system and somehow it started working. The system just needed a time to reset internally. They came and spent <10 more minutes to get the app connected to the thermostat and then charge my wife 179 to get the thermostat synced to the app. For a customer that had spent lot of money a week back they over

They did an amazing job

Customer service is horrible. I live in an apartment complex and our ac has been out for two weeks in 90 degree weather and we have been trying to get it fixed One day they were supposed to come in and we were expecting them all day and they never came in so we asked our manager why they hadn’t come in and they said that they had knocked on the door and we didn’t answer when in reality we never heard the knock and we were always in the living room because that was where our fan was on and that’s how we kept cool so the manager rescheduled and finally they came in only to find out that we had to replace our ac entirely so we asked when would it be fixed and the man said that they would have to order it so he didn’t know when it would be officially fixed. A few days past and we asked our manager when they would fix her AC and she said “didn’t they already fix it” and we said no, they told us that they had to replace the entire unit, to which she responded “oh they never told me that”