R & R Heating & Cooling, Inc.

Warning avoid, engineers don't know how to design systems. Manual J was calculated wrong, per house not per room also based on incorrect numbers (lazy) Fresh air intakes without dampeners causing condensation build up on ductwork! Installed blower is grinding already. Thermostat installed in wrong places, these people don't seem to understand heat rises - crazy. And as per usual instead of spending the extra $100 for multistage compressors install the cheapest rubbish on the market Also condensation lines not fully insulated, so looking forward to damp in my ceiling when summer rolls around.

I mistakenly called R&R when my furnace went out thinking they were the installer and covered the warranty. During that service call, I realized it was, in fact, Now Heating & Air that installed and carried my warranty. By the time I called the correct company who installed the furnace and therefore carried a warranty on it, I knew from R&R that it was the pressure switch that needed replacing. It took 3 separate visits by Now, listening to well over an hour of sales pitching their maintenance plan and desire to re-work my exhaust duct, and $270 in labor to have the part installed (the part was free and covered by warranty). I regret using them because R&R would have done the repair within the hour it took for the original diagnosis and only $90 for the part. Even more aggravating was that on the 3rd visit when the guy arrived with the part, it took less than 5 minutes to install ... and that cost me $270! Very upsetting and aggravating experience! I felt duped and cheated by the

Gary came to our house today to service our furnace. He thoroughly inspected and cleaned all parts, and gave us some1 much appreciated suggestions. We were given your company's phone number, and we will certainly pass it on!! We are very satisfied with excellent service and information from Gary!