Basset Heating, Plumbing & Air Conditioning, Inc.

After another company refused to return my phone calls regarding the replacement of the water main shutoff in my house which was leaking, I went with Basset Heating & Air Conditioning. James was able to find the part that I requested and even had some recommendations that made sense that the other company didn't think of. Putting a ball valve before the inline water filter that the other company installed. That way, when I need to change the filter, I don't have to worry about draining the water from the lines in the entire house. Just between the filter and the main shutoff which are sitting right next to each other. I was also told by the other company that it would cost me over $12,000 to have water lines and some way to drain water from a utility tub in my basement. There is no running water or floor drains in the basement. We have a sump that is sealed off due to radon. When I asked if we could drain the water into the sump, I was told no because the pump wouldn't be able to handl

We have been members with Bassett heating and cooling going on 2 years now. We have had the pleasure of working with several employees, and they were all great. Unfortunately, we have seen the plumber James quite a bit due to pvc pipes leaking, plastic tub leaking, and pipe around the toilet cracked. He is absolutely amazing, finds the issue, and fixes it quickly. They do everything from doing routine cleaning outs, furnace tune ups, air duct cleaning, and even replacing tubs. I can't say enough about this company, and I will continue being a member.

Every single person I interacted with from Basset was incredibly professional and competent. The technician for my first inspection, Thomas, was very polite and detail-oriented explaining what was wrong with the system. The lovely ladies at the office (Darlene and Ashley especially) were so incredibly pleasant and helpful setting everything up, and the technicians that actually did the installation, Tristan and Jordan, were very polite and efficient. I was kept in the loop on everything, they made sure there was no mess left behind when they finished, and the whole process was as stress-free as possible. UPDATE: June 2023, needed my AC fixed during a heat wave. I got an appointment scheduled fast and easy, the technician (Christian) showed up perfectly on time and was very friendly and professional. He walked me through what he was working on to diagnose the issue and kept me informed the whole time. Very easy, pleasant experience overall and now my house is actually comfortable again.