Payless Rooter

Ooof, my experience with this company just keeps getting worse. I found them on thumbtack when my water heater was having issues. I went with these guys when I was having issues with a water heater because they had the first availability and no initial service cost (other companies charged between $50 and $80 to come out but the fee went towards the cost of work, if work needed to be done). After they came out and tightened a few screws (they were at my home for less than an hour and no parts were needed) they said the service fee was $175. The whole process felt a little bait and switch. Worse, two days later the water heater was having issues again. As a reference, my normal company charges $79 to come out so $175 for less than an hour of work and no repairs other than tightening a couple nuts is bonkers. Worse, I didn't initially request a refund but did leave a 1 star review on Thumbtack (other should know about the no service fee bait and switch) they left an entirely dishonest r

I had a wonderful experience with the Payless Rooter team. Disclaimer: I only spoke with them over the phone and did not have a service completed. I called them with a semi-emergency and spoke with Carl. Carl was super lovely and walked me through step by step what I needed to do over the phone. His clear directions helped me avoid a real emergency. Grateful that he was willing to help - it saved me an expensive service. Will definitely use their services in the future.

We had a clogged kitchen sink and Hunter came out to unclog it. While he was here, he noticed that the previous "Handyman" had not properly installed a portion of the drain pipe. He was thorough and knowledgeable in explaining to me what was wrong, what needed to be done, and then worked quickly to get things back up to snuff and thoroughly test everything once he was done. He gave me a very low rate for all the quality work he did. We were very happy with his service. Services: Drain cleaning, Plumbing pipe repair