Thomaston Oil & Propane

Called to get a replacement for the 6ft 3/8" gas line that connects to my grill after my dog decided to chew through it. Figured I would call a local company to fix the issue. Got an appointment and waited 2 weeks. The tech showed up and explained it would just be parts and labor and then left to get the part (keep in mind that I had communicated was needed when I set up this appointment), returned 45 min later and installed the part in less than 5 min. Then had the nerve to charge me 335 dollars claiming there was a 'diagnostic' fee (really hard to figure that out AND this was originally communicated), a minimum time charge for the service visit despite it taking 5 minutes and 0 skill to connect, and 100+ dollars for a 65 dollar part (as listed on FW Webbs own website where the tech had to drive to get pick it up instead of coming prepared and saving everyone time). Decided to call and speak with the service manager who refused to budge and stood by the ridiculous charges justifying

We made a first time home owner mistake and let our oil run out in December. My mother in law has been using Thomaston Oil for years and she told me they never ever let her down especially in emergencies. I called them that morning at 7:30am and explained our mistake. Diane had a driver/tech out to us at 9am. Will definitely continue using Thomaston Oil from now on!!

The service technician Jason was excellent. He came out right away to fix an oil leak. He called me to keep me in the loop to what he did. He was quick and the bill was reasonable. Thank you Jason and Thomaston Oil!