Bruno Total Home Performance

Today, my technician was Vincent. He was superb. I received the 30-minute courtesy call from him prior to arrival. He was prompt and courteous. He performed a thorough maintenance inspection on my air conditioning system. He was concise and clear in providing me the details of the inspection. If I had any questions for him he was thorough and informative in his answers. He was extremely professional and polite from start to finish; one of the best technicians I've ever had perform the maintenance at my house. I was extremely pleased with his demeanor and the service he provided.

Generally speaking, we’ve been very happy with the A/C service we’ve received from Bruno. Our only issue is that the experience we get is different on each appointment. One time the tech is pleasant, knowledgeable and helpful. The next time, they are fine, but not friendly and seem to be in and out as fast as they can. The next time we get a tech that fancies themselves a salesperson and we get offered lots of very expensive repairs (that after learning more are not required to keep our unit going). None of the techs seem to look at our service history before arriving at our home. Again, no real complaints with the actual work they’ve done. Just a little more consistency would be great.

Bruno Total is a pretty decent company. I've had them out for air conditioning and plumbing. There's no shortage of help. Their service people are always kind and courteous, and their scheduling department team is always courteous too. The only thing is that if you have something major, you can't get to the owner, only supervisors, and they have way too many of them. It would be nice to deal with the same supervisor to make certain the issues are resolved.