Cooling Experts Inc

Leadership at this company is from the top down. Steve has expectations of quality and service and has established this throughout his company. Pictures before, documenting service needs and explanations of what is required with clear values of charges. Pictures of work completed and follow up with confirmation of satisfaction. Even the smaller details are addressed. It’s not easy to find a service provider as committed to their personal and professional reputation as Cooling Experts. I can honestly say my mother will need her 18 year old well maintained unit replaced soon. I will call Steve and his group at Cooling Experts.

Very happy with the service. Called and tech arrived on time, very friendly and easy going. No pressure hype. I needed a NEST thermostat installed, a UV light and a bi-annual maintenance done. All good. I am happy and will use them again as needed. Services: A/C system maintenance, Install thermostat

Here are the details of my experience. We were without AC so I called Cooling Experts and they sent a technician out. The tech acted like he didn't want to do the job anticipating rain. It did not rain at all. Next, he stood outside for about 1hour stating he had to call his boss and then came back and said his boss stated he could not do the work anticipating rain. Two hours in and still no rain. He was so eager to get the diagnostic fee than fix the problem. After the diagnosis he came back stated my upstairs unit need a coil replacement and down stairs need leak repair and he would not warranty anything because of the condition of the unit. The charge just for the leak repair $1590, wow and upstairs he said that Monday they will call me back for the coil estimate. They never called back and left us stranded with no AC. When I called them after the tech left I mentioned that I needed the estimate for the AC coils and the guy ask why I need that for, and I said because I paid for an d