Independent Air and Heat

This company was dispatched for a second opinion with my AHS warranty. I spoke with Illiana initially and thought that they were a good company. When I called to get a status update, she had Kevin call who was the person who went to our home to look at the unit and diagnose. When we spoke he told me that he would recommend that the unit be replaced as we both agreed that the unit was completely rusted out and not cooling the home. He did mention that he didn't know what AHS would come back with since the unit is still functioning. To define functioning, it is running, but not cooling, which to me means it is not working correctly and needs to be either repaired or replaced. I called AHS to see what Independent Air actually turned in as a diagnosis. They said that Kevin called in that "the owner wants a new unit because hers is rusted and lives on the beach but he couldn't find anything wrong with the unit". He even said that if the portable unit we installed wasn't in the home,

Independent Air and Heat is wasted money and time. If you want quality & professional service for your money Independent Air and Heat are not, I repeat are not, the air conditioner service providers for you. If you value your money and time Independent Air and Heating are not, I repeat are not, a good choice. My inside unit (handler) and outside unit (compressor) were not coming on when I adjusted the thermostat. Independent Air and Heat receptionist informed me that I would be charged a diagnostic fee of $79 due upon arrival. I asked if that fee covered the service technician determining exactly what was wrong with the system and was told that it did. However, while the technician was checking the system, after each step, he informed me that there would be an additional charge before he could move to the next step in his checklist. Bottom line 2 hours and $500 later, the air conditioner was still not operational, the technician could not tell me what was wrong with the system and rec

Independent Air has been keeping our Trane AC system running for the past several years with annual PM's. During the last PM on May 2, 2017 the technician replaced a faulty part, and the system that was placed in service in 1985 continues to run. This company has been completely honest with us and has never tried to pressure us into buying a new system. I would highly recommend to anyone that they retain the services of this company to conduct regular preventative maintenance services.