J & D Heating & AC Inc

DO NOT USE! JND installed unit in a brand new home in 2021, started having problems at end of 2022, initially just a drain problem with float valve, $1200.00 later, they have been called out 4 times, diagnostic charge each time with a new problem diagnosed on a brand new unit. On one instance they said they ordered a part then no communication for 2 weeks, then blamed Carrier on why they couldn’t get part. Now it is leaking refrigerant after last repair and guess what, they want to charge us again for diagnostic, no integrity or value with this company. I intend to file complaints to Carrier and BBB. Services: HVAC system repair, Technical support, Install AC

Schedule system maintenance for 8:30 AM and tech did not show up till 2:30 PM. I did not receive any calls telling me that tech was running behind schedule. I call office and spoke to two customer service rep’s and told them that I took off from work all day waiting on tech. They told me that rep was running behind schedule. So hours later I called again and they confirmed that 2:30 PM was the new time. Not very responsive and only gave me a $30 discount ONLY. They seemed not very concerned that I missed work. This was not acceptable and I feel the follow up was very weak and not caring from a customers point of view. You make call on this company! Thank You Service: HVAC system maintenance

We previously purchased a new AC system from J&D approx. 5 years ago so when we needed to purchase another one, following Hurricane Ian, we waited until J&D had the AC brand we wanted. We arrived in Ft. Myers early January and within a week, we had our new system installed…. All good, one would think. Unfortunately, the chaps who installed it omitted to mention that the top cover of the AC condenser was damaged, they simply installed it and left. We noticed it later that day and contacted our sales person, who promised us that they would fix the problem and get us a new, undamaged top cover. That was three months ago and since that time, despite five follow ups, nothing has been done. We spoke with the company again last Friday, the lady was very nice and friendly, promised to look into and call us back, no call received. Every time we call, they apologize profusely. We don’t want apologies, we want it fixed. We paid full price and were given damaged equipment. We are not happy