Residental Roofing | Crown Residential Services

Alicia was extremely attentive with the customer service aspect and followed up every step of the way. I made contact with Alicia upon receipt of our leak issues, and she quickly had an estimator at our property the NEXT DAY. The Crown team had an estimate turn around quickly and the job was done before the prior storm (which was my concern). Alicia followed up with me every step of the way (from start to finish). This is really good customer service, and a great customer CARE attitude. As of right now, we have no leaks in our lobby area windows as we had in the past. Thank you to Alicia and the entire team for fixing our issues timely, with consistent follow up. Services: Roof inspection, Roof repair

Crown Roofing did a complete roof replacement. After a couple of years the roof tiles were sliding off of the roof. I connected Crown several times and they will not even call me back. I am still under their warranty, of course that has no value if they won't even call you back.

They do not stand by their service and do not return phone calls. Poor customer service! They replaced by roof less than a year ago. My insurance company said there is a slipped tile. I have called them numerous times and finally received a call back. They said since the roof permit was closed and the roof was fine then it's not their problem. I was even willing to pay for them to fix the tile and they said they'd have to call me back. 8 days have gone by. Again, no call. Today I called again. The woman that answers the phone told me I was not a priority and she can't guarantee that I would get a call back. Wow!