Coastal Heating and Cooling, LLC

Coastal really is the best company and nicest staff of people in the area, and I've tried several in my 35 years in this house. They were great at helping my daughter with a problem created by another company, and today they really saved me from this awful heat. From the time my system quit working they were here in less than an hour. I wouldn't count on that every time, but I think Melissa really understood that I'm elderly and not that well, so she sent someone right away. The tech did an awesome job of quickly and skillfully getting my house cool again. Most importantly, they're honest and have reasonable prices! I wouldn't call anyone else now that I've found them! Services: A/C system maintenance, A/C system repair

Updated review: The owner, Melissa, made sure to give me a full refund and assured me that this is not how they run business and I believe her. She was very apologetic and professional. A bad egg shouldn’t ruin the entire batch because the owner is golden. I will give them another chance in the future. Previous review: Called for a diagnosis due to AC dripping, was told nothing was wrong by the repair man and was ready to pay $79 diagnosis fee but was handed a paper that said $178 was very confused. Was told I had my ac pipe drained AFTER it was done. I said “why didn’t you ask?” The repair said “it needed to be done, so I went ahead and did it.” I said “but you’re charging me an extra $99 for this that I wasn’t prepared to pay for. I didn’t give permission. He said “it’s too late now. It’s already done, you have to pay. I don’t need your permission.” I was confused and upset and just paid for it. They hustled an extra Benjamin out of me but lost my business for the long run. I will ne

Right from the beginning I knew Coastal Heating and Cooling was the right choice for my new AC. Melissa explained all the choices and what would work best for my house. She made me few informed but also didn't try to sell me something I didn't need, which I loved. Will and Mike arrived at the scheduled time and went straight to work. They were professional, clean and trustworthy. I was amazed that only after 3 1/2 hours they were completely done and I was set with a brand new indoor and outdoor unit. I was expecting it to take up to 6 hours. I would definitely recommend Coastal Heating and Cooling to everyone. This business is run my fair, honest and hard working people. Thank you again!