Paradise Air Inc

Use Paradise air for years. Now they teamed up with performance are in their quality has gone down the toilet. Made an appointment for them to come out to do maintenance today. Over three weeks ago. Got called an hour after they were supposed to be here to say they don't have a technician to come out today and that they need to reschedule Service: HVAC system maintenance

Last July the PVC pipe that I put 1 cup of vinegar in each month was filled with water. Paradise Air came out and unclogged it for $169 and gave me a one year warranty on the work. At the time I was happy with the service. This August the PVC pipe was clogged again. A neighbor told me that he had the same problem and his AC technician used compressed air to clear the pipe (Paradise Air did not use compressed air). When I called Paradise Air I was put on hold for 7 minutes, then rudely told that my one year warranty had expired and they could not give me a price to use compressed air to clear my pipe. They did say that there would be a $114 dispatch fee plus the cost of whatever the technician did. My confidence in Paradise Air was already low, and the treatment I received on the phone made sure I would not be giving them my money. I called the AC company my neighbor had used and made an appointment. Service: A/C system repair

I had a new Ac unit installed back in Nov of 2021. At the time they were going through a merger with paradise air and performance ac. I bought an extended ac service contract as well. So far this year they have canceled 2 times pushing out a total of 5 months… the the time they get out here it won’t even be summer anymore. On top of that they say they can’t even find the records due to the system change. This company basically stole my money for the service contract and are saying to bad so sad. I called them to talk to a manager and they stonewalled me saying they will send an email. I don’t ever plan to hear anything back from them. I wouldn’t trust a company that doesn’t stand by their word or attempt to make things right. Also notice how many people are pointing out issues due to the merger.