MRD Home Improvement

This was a lowe's window order on block construction. Paul measured and the windows fit like a glove. Chris installed my windows and did an excellent job with no damage to my concrete block. Cody was the helper was excellent as well. Arrived exactly when they said they would, called on their way so I could get there in time. Professional, courteous, knowledgable and skilled!!!!

I ordered an exterior door and hurricane shutter installation through the Ft Walton Beach Lowe’s. Since everything is subcontracted out, this is the company I ended up with for installation. The installation of the front door’s shutters took multiple attempts since they brought the incorrect parts on the first visit. The installation of the shutters on a back French door left a bolt bent at a 60 degree angle that prevents removal of the shutter track. They said it wasn’t a big deal structurally, however it definitely looks more like a DIY project rather than one you hired a professional to do. Luckily it is in the backyard, so I do not mind leaving the track installed year round. And finally, the more important one. The exterior impact door was a replacement of an old door. The old door was ugly, but it opened/closed and latched perfectly. After replacing the door, it is clear that the door is not square and it’s natural resting position is in the open position. The door puts constant

They installed impact windows and shutters bought at Lowe’s. Crew was not very friendly and didn’t believe me when I told them they needed to install the shutters even when I showed them my receipt. They waited until Lowes salesman finally called back and confirmed. Another crew came late in the day to do the shutters and did a rush job. They cracked several bricks , left caps off screws , stripped one screw and broke one sprinkler head. All this and just left. When I found the errors and called I was promised a work order would be made. No response from Lowe’ or MRD. MRD has stopped working for Lowes so I guess they don’t care about Lowe’s customers anymore and once Lowe’s gets their money they move on to the next victim . To be fair MRD did a good job installing the impact windows. I could have been completely happy with a Little extra effort and follow through.