Abraham AC & Heating Services

Called place at 2pm to ask for emergency help due to AC breaking. Was assured someone would come and help within the next few hours. Seven hours later and several check up phone calls from us with promising “someone was on their way” we were suddenly told that the job was “cancelled for the day and rescheduled”. When we asked the service representative why this happened as it was very unprofessional, and not safe considering it is 100+ degree florida weather, his response was simply “I don’t have an answer for you but I suggest YOU DO NOT USE US”……. When their own high level employees suggest not using them, well, that’s the biggest red flag I can think of. If you want to save hours of frustration, I suggest you take their own employees advice and call someone else.

Good respone however was pricey for the service. The part was under warranty but was charged $100 to diagnose problem. $375 + $100 for 1 hour 20 minutes on the job. Positive note : Abraham A/C was the best price to install new unit in 2020. Service: HVAC system repair

My high rating is for the technician Steven. It was a difficult issue and he was the second technician. He invested a long time trying to examine and test my system. He was very persistent although the heat inside-out was extreme. Steven was very polite since the beginning, also a great communicator, and a real professional all the time. He really clarified the process should things go wrong in the future. Very honest, knowledgeable, hard worker. A great Company must have more employees like Steven. Service: A/C system maintenance