Barnes Heating And Air

Long story short, had problems out of our York system on several occasions after initial install in 2017. The technicians that showed up were Justin and Jeremy, they were thorough and transparent about the issues. We had a bit of lag time in acquiring parts not necessarily at fault of BARNES, but because parts for these systems are hard to find (because they are so new). Justin and Jeremy are incredibly kind, hardworking, and smart when it comes to figuring out what’s wrong with the unit. Barnes y’all have two really great employees in those men.

I've been using Barnes Heating and Air since I had my home built in 2003...now 2018. They installed my initial HVAC system and have done all of the repairs on it since then. I live near the water in the Florida Panhandle so my unit was extremely weathered with rust, pitting, etc. I started having normal A/C problems about 3 years ago and I would call Barnes each time. They'd fix the problem every time without charging me an arm and a leg or selling items I didn't need. Finally this winter, my gas furnace bit the dust. It was time for a new HVAC. I called 4 different companies for quotes and Barnes won the bid. Their staff is wonderful! The workers, Kyle, Jeff, and Chris were delightful and very hard working! They worked from early in the morning until night to get the job done and with professional results! Oh my goodness!!! I wish I could post before and after photos here. I'm a very hard to please customer but I am totally happy with them! They're under new ownership and man

Like any heating/air-conditioning business, BH&A is swamped with too much work and not enough hours in the day. My suggestion to the owners is to stop accepting or limiting new clients and focus on your current customers. I've had a series of reschedules and no-shows because the techs are overwhelmed. That being said, they do good work. Unless BH&A wants to fall victim to "the churn" of dissatisfied current customers in favor of getting to new business they should determine what they want to be known for.