Family Heating & Air - Pensacola

My installer Chris P. was so professional, meticulous and knowledgeable. Having had my new PREMIER 1  High Efficiency Polarized Media Air Cleaner has been so great! We have had a couple of days when we've had to have the A/C turned off for deliveries. Before Chris P. cleaned my system, lined our intakes and did the new systematic installation, it would have taken forever for my A/C to catch up and it would have run constantly while it did so. Tonight, it was about 45 minutes and it clicked off. He even fixed my vent that had come undone over the years, without any prompting! That was so nice of him! He thoroughly explained all the ins and outs of everything, so I could understand what I needed to do monthly and quarterly. Also, my home has definitely smelled better and I have stopped sniffling. I've only had the system for a week, but it is so fabulous to already see the effects. One of the really great things I hadn't considered, is the value in finding a company in which I can t

Exceeded expectations. Tim, Dakota, Damon - You guys were the best!!! You were all so very timely, courteous, knowledgeable, and patient. You answered questions I didn't even know I had yet. :) You took the time to get to know me and my specific situation to customize/provide the support, accordingly. I was extremely stressed and you guys went that extra mile to ensure the smoothest/easiest process for my family and really help put my mind at ease. I feel like we received quality care and a quality unit (which we "immediately" noticed the huge difference). Not only did I feel valued but I felt like "family." I see why this company has so many good reviews. My experience was wonderful. I am thankful / grateful for everything. Thank you, again. Services: Install thermostat, Install AC

I think my service rep’s name was Brody. I don’t see it on my receipt. He was very nice and quick at assessing the issue. ANTS. This was crazy expensive. The $200 part was broken in the process. Accidents happen and the gentlemen said it was ok and wouldn’t keep anything from working. My receipt stated I could have saved money …./but nothing was mentioned on HOW? Hated I had to wait over 24 hours to get any service. I was sent to your amazing company through American Home Shield to get started a year and half ago. I really may need a recommendation for a local company. It was 79 degrees for a day and evening and 90 + degrees outside. It would have been nice to have some care given or at least concern mentioned. My system is amazing. I appreciate your expertise. Thank you