Family Heating & Air - Pensacola

I think my service rep’s name was Brody. I don’t see it on my receipt. He was very nice and quick at assessing the issue. ANTS. This was crazy expensive. The $200 part was broken in the process. Accidents happen and the gentlemen said it was ok and wouldn’t keep anything from working. My receipt stated I could have saved money …./but nothing was mentioned on HOW? Hated I had to wait over 24 hours to get any service. I was sent to your amazing company through American Home Shield to get started a year and half ago. I really may need a recommendation for a local company. It was 79 degrees for a day and evening and 90 + degrees outside. It would have been nice to have some care given or at least concern mentioned. My system is amazing. I appreciate your expertise. Thank you

Been using Family Heating & Air for nearly 10 years. The whole company is great. They stay busy, but that’s because they’re awesome at what they do…. This time, we had great communication from our technician, Thomas Carper. He was fantastic. It was a “not-so-easy” two day job to get our a/c unit running smoothly again. Thomas did a very thorough job. I’m confident that he did the job right. I’d ask for him by name if you want a good a/c tech you can trust.

A++! Beyond grateful for this company. They communicated well with appointment times and got our system up and running in no time. They were assigned to us through our home warranty after waiting for 9 days for another competitor to respond. Family A/C responded to our home the very next day and had us up and cooling 2 hours later. I’m glad the other company didn’t return calls because we got to see Family A/C in action. They were professional, friendly, and kept me informed every step of the way. If you want a quality experience, not just service then they are your guys! Thank you, again! Service: Repair HVAC