World Class AC & Appliance Inc.

When my A/C stopped running during the September heat wave due to what appeared to be low freon, I the called company I've been using the last couple of years for maintenance to have them look at it. I thought it would just require a re-charge and all would be good. They came out the following day and after charging $185 for the call and to check for leaks, I was told the leak in my coil could not be repaired and my only option was to replace the unit for either $7,000 or $10,000. Granted the unit is over 18 years old, but we've never had any issues with it in all those years. Rather than replace it, I opened a ticket with American Home Shield to get a second opinion and see if it would be covered. The following day Lou from World Class A/C came out to look at it. I explained what the other company had said and showed him where the leak was. I fully understand that the first option with AHS is to repair the unit and after testing the line, Lou confirmed that they would try to repair th

Nelson is excellent on what he does! He is professional and concise. He was able to diagnosis my AC problem in 10 minutes after 3 technicians failed from the previous company. I would recommend Nelson from Word Class AC! I was signed up with Nelson through American home Shield after the first company was failed to fix my AC for 3 months! I knew -- Crazy! Total air care (The Previous AC company that AHS sent to me) is a Horrible company not only their technicians F-ORL( Andrew Maroj) NO Call NO show 3 times! Their customer service even worse since take them 3 hours hold time to pick up your call or put you on hold and then hang up! Say NO to total air care when AHS sign up for you, instead ask for World-Class Ac Nelson! Unless you want to stay in the heat without AC like me for three months! Nelson from World Class AC, Inc is the best, and I support knowledge person who did a great job, especially from a family business!

Dreadful customer service. Just the worst phone etiquette and professionalism. I’m a American Home Shield customer and the fact that World Class AC decides when it’s convenient for them to show up is terrible. They cancel then reschedule your appointment multiple times. They will give you a four hour window finally and then you don’t hear from them. Their window was until 4pm. I said okay but after 4 I have a prior commitment. When they wanted to arrive at 5pm I said no-can-do and they were so unprofessional about it. Huge double standard. Neither American Home Shield or World Class AC cares enough time do their jobs.