World Class AC & Appliance Inc.

Dreadful customer service. Just the worst phone etiquette and professionalism. I’m a American Home Shield customer and the fact that World Class AC decides when it’s convenient for them to show up is terrible. They cancel then reschedule your appointment multiple times. They will give you a four hour window finally and then you don’t hear from them. Their window was until 4pm. I said okay but after 4 I have a prior commitment. When they wanted to arrive at 5pm I said no-can-do and they were so unprofessional about it. Huge double standard. Neither American Home Shield or World Class AC cares enough time do their jobs.

When my A/C stopped running during the September heat wave due to what appeared to be low freon, I the called company I've been using the last couple of years for maintenance to have them look at it. I thought it would just require a re-charge and all would be good. They came out the following day and after charging $185 for the call and to check for leaks, I was told the leak in my coil could not be repaired and my only option was to replace the unit for either $7,000 or $10,000. Granted the unit is over 18 years old, but we've never had any issues with it in all those years. Rather than replace it, I opened a ticket with American Home Shield to get a second opinion and see if it would be covered. The following day Lou from World Class A/C came out to look at it. I explained what the other company had said and showed him where the leak was. I fully understand that the first option with AHS is to repair the unit and after testing the line, Lou confirmed that they would try to repair th

I couldn't say enough about this company! They are the most honest and trustworthy A/C company in the area. Another company was assigned to me prior to World Class by AHS and they were a disaster. The initial company told me I my system was low on gas by over 10 pounds and to fill it they charge $85 per pound. They went on to recommend I replace the whole system at a cost of $12,000. I told AHS I wanted another opinion. After about 6 hours on the phone with AHS they finally agreed to send World Class A/C out. So glad they came! Lou is fantastic with World Class A/C. He is extremely honest and caring. Right away he found the leak that they other company could not. He told me I was only down 3 pounds and topped me off for only $120 versus the $850 or $12,000 they other company wanted! Love World Class A/C! Thank you and God bless!