Air Pros - Tampa

I want to say thank you Universal Air for always being very professional on every level. My new AC unit wasn’t cooling my home, so I reached out to the ac company. Jason made sure that my ac unit was serviced the very next ( Monday ) without any hesitation. He was able to let me know exactly what the issue was, but also explained that I was still under warranty. Therefore, the service was covered and so are the parts for the ac unit. That was such a relief because , I just had major surgery a week ago and now on short term disability. I just love how their service is swift and how the team is extremely knowledgeable of the service I needed. I recommend Universal Air to anyone who is looking for a company who cares a lot in how they give the best service to the community. Thank you Services: HVAC system repair, A/C system maintenance, Cleaning, A/C system repair, Installation, Install AC

They are the original installers of my AC unit 5 years ago. It had premature damage due to my HOA negligence of the sprinkler system. They did an excellent job installing my first system, so I came back for repairs. The repair when scheduled was done quickly. My AC is working great! I will come back for my future AC needs. Service: Repair HVAC

My AC broke, I called this morning and was scheduled for a 3pm appointment to repair. I called 6 times and spoke to 6 people, all calls are routed to a foreign dispatch service. They all said the tech was running late and would be near at any moment. 5 hours sitting at the house in 90 degree heat, called again and was told the office was now closed by the dispatch agent. The customer service here is disgusting. I now has to book a hotel for the night because my dog was overheating. If they had informed me they couldn’t make the appointment I could’ve called another company, instead they strung me along for 5 hours and then said they were closed.