Benjamin Franklin Plumbing of Tampa

I have a paver patio that was flooding into my porch and creeping to my home door. I called Ben Franklin after seeing the reviews. They promptly sent a salesman out to go over the layout and price ($3,300). After we agreed on what needed to be done, we were excited to move forward. I asked when it will be done, he said next day installation. We were promised 15' of channel drains with screen to stop debris from clogging the drains, we only have 12' of channel drain. We were also told that there would be 20'-30' of drainpipe. Not the case, after getting home I noticed they only used ONE piece of PVC with no cap that was cut to 7'. Also, the drains were installed in different spots than the designer said and no debris screen. I put a garden hose on them, and it backed up within 5 min. I called soon after, it took almost three weeks for someone to come out look at it. All the while my pavers are torn up with dirt and mud everywhere, because we couldn't re-install until drains were fixed.

Lisa and Kyle were amazing! They were prompt, professional and very thorough in reviewing everything with me. I really appreciate their level of service and expertise. Great experience and I highly recommend!

Scheduling was easy by phone. Don’t bother with the online contact. It doesn’t work. Jack and Fabian arrived exactly on the scheduled time. They were friendly and professional. They diagnosed the problem. All aspects of the various solutions were explained clearly (including risks and costs for now and in the future). They explained about their membership program. I chose to join and it saved $$ today. I also chose to try the least expensive repair for now and take the risk vs the whole hot water heater replacement. Jack and Fabian worked very carefully together and they performed the repair for the minimum cost. They saved us more than $3000 for the gas water heater for now. We can now plan for its replacement rather than an emergency later. I think we’ll stay with BF Plumbing. They have been the best plumbing group we’ve had since we moved here 10 years ago. Thanks Jack and Fabian! Service: Plumbing leak repair