Hopkins First Response Air Conditioning

The response time was amazing. The technician was very knowledgeable and explained everything to me in terms that I could understand and was very patient with me. The prices were much more reasonable than the last company I had talked with. I will be using them for all of my future air conditioning needs and will definitely recommend them to my friends and family.

When our AC went out on Saturday late afternoon we were pretty sure we would be staying at my parent's for the night. I found First Response / Hopkin's AC through my own google search and only HOPED the reviews were based in reality! Turns out First Response is everything and more that got them the great reviews in the first place!! They scheduled us for a 7p-10p window and actually Chad (owner) called us to let us know their tech Ralph was available sooner and would be out in under an hour....(turned out to be 45 minutes!! Yes!! Really!!!) Ralph diagnosed the issue and a couple of items we were not aware of from our original brand new AC install just a few months prior from another company. He was able to get the ac going to hold off until the full repair could happen while the parts were ordered. I was most impressed by the level of communication and responsiveness from everyone involved. We had a significant amount of work to be done and we were kept informed by Rich from beginning

I came home Thursday to a 89 household temperature. I called First response n Ralph showed up in 30 minutes. What service! Ralph figured out the problem n ordered the part for next day installation. He explained handy ways to keep our A/C running more efficiently. Very professional n personable. I highly recommend this company. Will use to maintain my perfectly running unit. Thanks again Ralph!