Ace & A Heating & Air Conditioning

Updating my review to 4 stars - Ace called and made everything right. They said they have never had an issue like this before, and I believe them. The technician was very knowledgeable and helpful, I just wouldn't have approved the extra charges. Would be five stars without the hiccup. Very disappointed with this company. I had a weekend call, which comes with a $150 charge just to come out - which I OK’ed. The technician came out ~ 6 hours later which was awesome. And, he even fixed the issue quickly which was even better (and it was only another $98). However, what wasn’t great was that my total bill was ~$750. He stayed after fixing the issue, inspecting the air handler and AC unit which I assumed was normal protocol. Then, he started cleaning the outside AC unit which I thought was strange but maybe he’s just thorough. I should’ve known - the bill was 3x the amount it should’ve been which is just terrible. All of the things that he did to my HVAC system may very well have been very

I called on Ace & A when our gas furnace broke down, on the weekend, of course. On the weekend, you leave a message on an answering machine. Within 30 minutes, they called back. Within an hour, a technician arrived and was diagnosing our heating system. A part was needed and could not be ordered from the supplier until Monday morning. First thing Monday morning, I got a call back telling me the part had been ordered and was being delivered the same day. Before the end of the day, the technician came back with the part and installed it promptly and professionally. They also answered my many questions and were very professional. Definitely going to use this company again. Service: Heating system repair

When we bought our current home, we signed up for Ace & A's annual maintenance agreement on the recommendation of the previous owners and have had very positive experiences with them. We've had a couple of minor issues as well as the regular maintenance visits and they are always prompt, courteous, and explain things thoroughly. What I like best is I can email them if something comes up outside regular business hours that needs prompt attention but is not an emergency, and they respond very quickly and put me on the schedule for the next business day. Services: HVAC system repair, HVAC system maintenance