Express Comfort Heating and Air LLC

I had a terrible experience with this company. They fixed my heating issue, but my AC stopped working once the repairs were done. My AC was working perfectly fine before they came and stopped working as soon as they left. I tried calling them multiple times and they finally got back to me via text (a week later) just to tell me that they refuse to even come look at my AC issue. I wanted to talk to someone on the phone, but they always send you to voicemail and only respond via text. POOR customer service. I'm extremely disappointed with their lack of professionalism and will not be recommending them to anyone.

On Thursday 6/29 I started calling and leaving voicemails as now I see was unfortunately assigned by my home warranty AHS. They had their out of office that they were closed at 11am. Called again on Friday 6/30 when AHS finally decided to start my work order and this company still has their out of office message on. What kind of AC company closes their office the beginning of July. I know a company that is probably going out of business. Of course have to wait until Monday before they transfer the case to a new company but this is a disgrace of a business

My home warranty provider sent a technician to my house on 5/3/23 for AC preseason check and filter change. Technician claimed that the attic AC unit was not accessible and refused to service it. The AC unit had been accessible to technicians from other service providers over the prior 6 years, and this morning my 70 year old, one armed brother was easily able to access the AC unit and change the filter. $100 down the toilet. Horrible experience. Service: HVAC system maintenance