Purair Hawaii

ZERO stars because I am stuck with this firm. I hired this company after several conversations and looking at multiple offers. The person I spoke with was so nice! Unfortunately, the value turned out to be hot garbage. When they came to do the installation, the key was not in the box so they couldn't do the work. This was something I was completely unaware of and ended up having to fire that contractor and change the locks for my safety. I would have no reason to believe the keys were not available when Purair arrived. However, the fee they charged was BEYOND ridiculous: more than $700. I have NEVER felt so taken advantage of in my life. I had already paid the deposit of >$3000, so I was stuck. HORRIBLE. I am in customer service, and such fees should not be punitive. This makes the customer feel as if they are just a patsy, a sponge from whom to squeeze money. $700 is entirely too much. As a SURGEON, I only charge $250 for a no show fee. My hospital takes the loss when a patien

I am utterly disappointed in the service I received from PurAir Hawai’i. Two saturdays ago, an estimator was supposed to come to my house. Not only did he not show up, it’s been a whole week and no one bothered to call to apologize or follow up with the service I needed. Must be nice to have so much business that you can treat potential customers this way. Kudos to the owner.

Pureair Hawaii are apparently the only game in town when it comes to servicing the central air conditioning in the fifty-year-old Princess Leilani. With a phone call, an estimator was sent a couple days later to do a detailed estimate both with basic servicing and a total overhaul pricing. I'm glad I was given options. I went with the $2,500 basic servicing and repair because the total overhaul pricing including four brand new units would have been over $30,000. The Pureair Hawaii workers arrived on time and were exceptionally clean in putting dust covers on nearby furniture and cleaning up after they were done. They planned to work from 8 a.m. to 4:30 p.m. but due to some difficulties stayed until almost 6 p.m. they even help me put back some of the closet shelves which is beyond the scope of their responsibility. Purair Hawaii is Strongly recommended!