Purair Hawaii

Pureair Hawaii are apparently the only game in town when it comes to servicing the central air conditioning in the fifty-year-old Princess Leilani. With a phone call, an estimator was sent a couple days later to do a detailed estimate both with basic servicing and a total overhaul pricing. I'm glad I was given options. I went with the $2,500 basic servicing and repair because the total overhaul pricing including four brand new units would have been over $30,000. The Pureair Hawaii workers arrived on time and were exceptionally clean in putting dust covers on nearby furniture and cleaning up after they were done. They planned to work from 8 a.m. to 4:30 p.m. but due to some difficulties stayed until almost 6 p.m. they even help me put back some of the closet shelves which is beyond the scope of their responsibility. Purair Hawaii is Strongly recommended!

They showed up and did half the job but didn’t charge for the other services. Decided to up the fee when contacted and loves to over charge customers. Quality of service is very poor. Left the cover half screwed down and the chill water unit was blowing into the closet and not the vents. Also left a valve half open and the unit blows hot air now. The vent to the other room was taped up and blocked. Really sloppy and didn’t care on the work done in my unit. Won’t use their service again. also had an issue with the flood stop unit beeping. Had to unplug it for it to reset and worked again. Kept bouncing back and forth to open or closed and didn’t know to push open so the valve was shut and hot air blew since they didn’t leave a manual. Not like PurAir was any eager to come out. Won’t answer my email either. Horrible that a company can’t even take ownership. At the prices they charge use Johnson Controls or another local HVAC company. Who tapes a vent closed just look at the photo and doe

Horrible customer service, they don't value your time. My ac broke in my unit late May and I let my property manager (pm) know in June. Two weeks (June 15) passed and I asked my pm for an update. She told me I should have been contacted by Purair because she put in a work order on June 6. She said she'll follow up. Purair calls the next morning and apologized for the late response (misplaced paper work or something) and scheduled a visit that afternoon...cool. They arrived and told be they couldn't fix it because they didn't have a specific part on hand (understandable) and they'll be back the next day around the same time. Stayed home the next day waiting,. They didn't show. I assumed maybe they didn't have the part at home base also. At least give me a call so I don't wate a day waiting. Fast forward to June 27 and I get a call from them basically saying paperwork was misplaced.... AGAIN....thus the delay and asked when will be the best time to come over. Made a schedule for N