Total Handyman Solutions

John and his crew put a new tile floor and cabinets in my laundry room. The work done was perfect, and the crew was extremely pleasant to work with. John kept me informed of each days activities, and all work was done on time as scheduled. I am extremely happy with this company and will use them again for future projects.

PRO: The THS team was incredibly professional and the quality of work excellent. CON: As we learned, quality of work is not the only metric for a satisfactory experience. The business is run very poorly in the areas where it impacts customers - follow up, $ accounting, and communication. Invoices were late or not provided at all, deadlines for completing work took 5x as long to complete as estimated, no follow up after the job is done (i.e. there are incomplete items yet to be addressed (STILL NOT ADDRESSED 5 months later). The financial accounting and communication between the field and office appears to have gaps - we pay up front and on time, and then receive phone calls requesting we pay them. The even worse business practice here is calling us 4 months later, after having already paid for the job, demanding payment, part of which was paid in cash. Luckily they 'found' it after harassing my wife and we had to go check the banks. If the THS folks had not found the payment, we might

John is an expert in all things handy. Save yourself time and money. Use John and his team for those to do lists.