Hanna Heating & Air Conditioning

After 14 years with Denny's, now Hanna hvac, I have suffered with a painful, unnecessary, sad decline in management and newer employees. This severe decline in service and rise in charges isn't the only problems. They hate coming to Newton and charge excessively for the drive. All this after having bought the good company that we had locally. The unprofessional and overtly rude attitudes were what finally drove me off. A younger service person literally lied about me. Simply because, during COVID, I required a mask. And to spray his shoe bottoms. He never used the in home work boot booties. My wife is severely disabled with a suppressed immune system. This is not a good company to go with at all.

I am posting another update. We had to spend another $1800, for another coil this summer. This one as well as the last one would have been covered by the warranty had Hanna handled things the way they should have. I am updating my review from a year ago. We continue to have problems with the poorly installed systems that Hannah put in. And I am also finally responding to Hannah's response to my review (because we are having problems again and it brings it all up). I did call them, as they repeatedly asked me to do in their response. They were untruthful and very rude in our short conversation and offered no resolution. As my original review says, I do not recommend Hannah at all. I hate to speak so negatively of a local business but as I said before, in this case it is warranted and I hope to save others from similar problems. First of all I want to say I rarely post reviews. This case however, warranted a review as I hope to save others from our awful, costly e

I was visiting my sister in Derby Kansas June 5th when her air conditioning stopped blowing cool air. She called the Hanna at about 8PM and left a message with their call center. Johnny Combs returned the call Saturday morning and assured my sister he would squeeze her in that day...a short time later he called back and said he would be there shortly. When he arrived we were greeted with a BIG and enthusiastic SMILE. You could immediately tell he likes his work and takes pride in his job. His communication was professional and ...still smiling!!! He quickly found the freon leak and provided a temporary repair and advised he would set up a appointment on Monday to return and repair the leak. He called back early Monday just like he promised and set up a time for the repair. We will definitely call Hanna if we ever need help with our heating or air conditioning and will recommend them to any of our friends or neighbors needing help!!! Johnny is amazing...Fantastic customer service!!!