Cates Heating & Cooling

I had Cates come out and look at my heater that wasn’t working. They claimed that my inducer motor was blown and I would need to pay almost $1,400 to have it replaced. The next day I had another company come look at it and he said that the motor was just seized up and within about 30 seconds he had it unseized and blowing hot air again. Only cost me $65. I sure wish Cates would’ve done that when they were there rather than trying to charge me almost $1400 for a new motor when all it needed was to be unseized.

On July 13 @ 5pm vehicle 53 was heading southbound on Santa Fe Trail Dr. The vehicle had ended up behind my 2 year old son and I as we continue on going the speed limit. The vehicle begins to increase the speed nearly rear ending us . As we approach closer to where the road splits into two lanes. He increases the speed more, quickly passing us & can be see frustrated and all while visibly seen mouthing unclear words to us. I refuse to go pass the speed limit let alone with a 2 year old in the car. This is absolutely unacceptable. If the driver of this van thinks this is acceptable behavior to act like this with a work vehicle, I cannot imagine how this individual would act servicing homes. Please re-evaluate your driver as he clearly lacks certain values your company may stand by.

We needed multiple repairs including the replacement of our in home water pressure regulator, faucet installations, leak repair, clogged drains, toilet repairs and outdoor faucet repair. Our plumber, Brett Freeman, was great. He works efficiently and hard. He is super nice and very good at explaining all of his work along the way. Our problems took 5 or 6 days to resolve. We are super satisfied with our plumber and his work. Next time we'll ask for him by name. Charlie and Chris Services: Toilet repair, Drain cleaning, Plumbing leak detection, Plumbing pipe repair, Faucet repair, Outdoor plumbing system repair