Birkhead Co.

Cannot says anything bad about my experience with Birkhead Co. Everyone has horror stories to tell about HVAC technicians, electricians and plumbers. But my experience with Birkhead can be best described as excellent!!! These people will always be the first on my call list. Fast, Friendly, Competent, Trustworthy and very reasonably priced. Could not ask for more. Thanks Birkhead.

Birkhead installed my Trane energy-efficient HVAC system in 2003. It has worked great with only very minor issues for 18 years now. But, bad news, heat exchanger failed. Apparently heat exchangers are the heart of a furnace and cost well over $1000, part alone. Good news: Trane 20-year warranty meant the exchanger was free to me and I would not even have guessed it was under warranty after so long. The service tech, Larry, was truly exceptional. He was timely, polite, helpful, and completed the work in short order when he returned just two days after his initial diagnosis with the part. He even showed me where the original part had failed which he described as just normal use and age issue. Let me tell you, Larry basically had to take the furnace completely apart to replace this large key central component. Being retired, I was a 'sidewalk supervisor' at a respectful distance and was just incredibly impressed with this man's encyclopedic knowledge of my system. And wrestling that heat

I bought a home in Mt Washington in August 2019. As part of our agreement, the seller had the furnace and A/C cleaned and checked. She chose Birkhead and provided me with a receipt. The receipt read that the system was checked and cleaned, including the filter and found to be in good working order. The bill was for $89. About 3 or 4 days after moving in, I went to the basement to check the size on the furnace filter because I was making a run to the hardware store and wanted to stock up. The filter was so dirty it literally fell apart as I was pulling it out. It weighed about 5 lbs from the 3 inches of dust and debris and appeared cone shaped and to be sucked in in the middle. It almost felt wet. On the side of the filter, handwritten was 2/8/2017. I called Birkhead and told them of my findings and that I didn't think the system had been cleaned or even checked. The lady on the phone argued with me and said she believed her tech. She kept saying that they didn’t change the filters