DEE Service Inc

Called with questions about converting my central air to a heat pump setup. Sales rep arrived at time specified. Nice gentleman seemed knowledgeable. Promised me a quote. Never received one. Called after 2 weeks requesting quote and a call from the sales rep as I had questions about gov. rebates. Never heard back. Called again a week later with same requests. two weeks later STILL NO RESPONSE !!! If this is how they do business stay away !!

Great job ,Very satisfied , Alberto explained everything And he did with aplomb and patience.The fee was reasonable and well worth it. They are definitely my choice for heating and cooling Thank you Dennis J

Short version... Terrible AC company. The job they do is in and out quick... cursory fix with a band-aid. Customer service is poor and service recovery nonexistent. Their manager, Paul, isn’t able to have a difficult conversation without yelling. Use a different company and save yourself the hassle. Full Details below: Called them for service and evaluation of AC unit last year. They looked at the unit and said everything looked ok. Tech was very nice... seemed to know his stuff. Last month we had a leak from the unit. They came out and added refrigerant and a filter and said the leak was fixed...no other problems and it wouldn’t leak anymore. This tech was very nice but definitely not as knowledgeable as last years tech. 3 days later the leak was not fixed. And we had significant ceiling damage. They returned and a different tech said the drip pan was rusty and had many holes in it which had been there for a long time. The first tech didn’t evaluated the drip pan, instead just fixed