McMahon Plumbing & Heating

Horrible customer service experience. In the midst of the record temperatures I had a couple of pipes burst. In a panic I called a bunch of plumbers including McMahon because of their amazing reviews. They told me they were all booked up for the day (Sunday) but could schedule an appointment for Wednesday. I decided to take it. Luckily, I was able to have a different company come to repair the pipe. Shortly thereafter I realized my heat via my boiler was not working properly. I had not cancelled the appointment with McMahon for Wednesday, but they did not show up. When I called to inquire why no tech showed up they told me they had no record of my appointment, but they would call me the following day. On Thursday, I received a voicemail and called back to get a window. They let me know my window was between 12-4, but would likely be after 2. A little after 3 I hadn't heard anything so I called to confirm they were still coming. The woman told me they would not be coming and denied the

We discovered early on a Sunday morning that our water heater had failed. We were frantic. By Sunday afternoon, the wonderful folks from McMahon were in our basement, discussing options for replacement that could be done that day or the next. We chose the tankless system and McMahon said we’d have hot water again by 3:30 the next afternoon. And we did! The old broken tank was gone and the hot water was working again at 3pm — a half hour early! This is a great company. They show up when they say they will, they know their stuff, and they are kind and helpful in stressful situations such as flooded basements. Give them a call when you need a plumber. You’ll be glad you did. Here’s a photo of our beautiful new tankless water heater. ????

McMahon provided excellent service. Everyone is professional and polite. They came quickly and did a fine job. BUT ... the cost was shocking. They charged me around $900 for something that took less than a bit more than an hour, and required a few common and inexpensive parts. They don't break down how much of the bill is parts and how much is labor so it's difficult to discuss it with them. I do know they have flat fee that they charge per visit (something like $160)... in addition any charges for parts and labor. They came to my house twice because they lacked a part on the first visit and charged me this fee twice. So that's $300 before they even start charging for labor or parts. Even at $600 it would be expensive considering that it was a small and fast repair. Despite the high quality of their work and their customer service I won't use them again. Service: Heating system repair