CenterPoint Energy's Home Service Plus

Excellent service professionals. I had full service and replacement service with HSP and every time they amaze me. They are amazing. Do a clean job every time. They explain entire problem and fix every time. They help find parts and come back to fix. Amazing team of professionals.

I used to love this service. Not anymore. We built our house in 2015 so all of our appliances are 8 years old. The first issue was with our dryer when it was 6 years old. The repair man said it was to old and they were not able to get the needed part so it would have to be replaced. I was able to find the part needed online but they wouldn’t order it except from their supplier. This is on a 6 year old clothes dryer!?!? I ended up buying the part and had to go through a process to get reimbursed. This is a pain. Next my water heater failed. You can guess their response. Needs to be replaced. Why even offer repair services on an appliance they have no intention of repairing? Now at 8 years old my air conditioner has stopped working. But no fear that is a covered appliance. But when I call them there is an 8 day wait to even get someone to come and look at it. This service is not what it used to be. I would stay away. Services: A/C system repair, Dryer repair, Washer/dryer repair

Worst Experience Ever! We have paid for their total replacement plan for "YEARS" now, only to finally utilize an AC replacement. We had at least 4 visits the past year for service, always able to prolong the life by recharging. At the end of last summer, we had one particular rep, Tou, who was very friendly and helpful condemn the unit, as the leak had gotten worse. With summer finished and unit still working (albeit internal leak) we were in contact with a Centerpoint Sales Rep (Brian) who said customers normally only have 90 days from unit being condemned to complete work, however he said he was able to UPDATE deadline to another 90 days later (we have paper copy of original quote and extended quote with new 90 day deadline), which made sense to us since the AC still worked and resulted in NO Risk like a leaking Furnace. Plus, with Brian's quote being around 8-10k, we needed to start saving money for this work! Fast forward to this summer, 2023, as AC isn't applicable during winter.