Home Services at The Home Depot

Great customer service from Kathy in kitchen design.

I'm usually pretty accommodating, but I've now had two bad experiences with their Home Installation services. On the first, we ordered a new front door. Of course, the required size was just a smidge off of standard so we required a custom door. That took several weeks to come in, after which it took another three weeks to get an install date on the calendar. Once the door arrived, it had a 1.5" scratch in the middle of the paint on the front of the door. The installer (hired out by Home Depot) made me aware of it when he arrived and offered to replace the door but informed me we'd be looking at another 4-5 week wait between remaking the door and setting up a new install. He did let me know that if I made the Home Depot aware of the issue that they would send me some paint to cover up the scratch and give me some money back. I did call the customer service line and the person I talked to obviously did not care at all about customer service. She heard my issue and basically said

I don't leave a lot of reviews, especially bad ones, but I had to express how terrible my experience was with purchasing flooring at home depot and urge others to seek out other options. I purchased $5,500 worth of flooring from Home Depot in July, and it is September 14th and I have still not received the product I ordered. There is something seriously wrong with the team that does ordering and delivery. I have run into so many issues it's almost comical. First they never called me when the order was in to schedule the delivery, and because it was bamboo flooring and needs 72 hours in my place before the install, I had to push my install date out over a week. After that, they delivered the wrong flooring. I had to reorder and wait 7-10 business days for the new flooring to come in, and amazingly they didn't call me when it arrived and again scheduled the delivery on the install date. When I called the store to get an ETA on the time, they said from 10 am to 2pm. I asked for a more spe