Roto-Rooter Plumbing & Water Cleanup

Luke, a new technician was so professional and clearly outlined the process for me. He added a lot of humanity and ease to a process that is not typically enjoyable to go through. He dealt with the backup quickly and was done within an hour Service: Sewer cleaning

The physical work was quality and the in-person interactions I had were top notch. 5/5 stars for in-person service. I was highly disappointed with the lack of communication from their dispatch service and timeliness was lacking: My appointment was confirmed for 8-10AM, and we did not have a plumber at my house until 2:30PM, which was not convenient. The plumber was not aware that I had been waiting long past my appointment, also a seeming lack of communication between dispatch and their front line crew. Despite the good repair work done, I’m not sure I will work with this company again. Service: Toilet repair

Called on a Friday evening because we were having drain problems. The dispatch was helpful and the technician, Zeb, came within an hour. Zeb was very professional and knowledgeable, explaining the issue, options, and performing good work and a thorough check afterward. I was very pleased with the responsiveness and quality of the work and the time spent explaining the work Services: Drain cleaning, Sewer cleaning