Razor Rooter, Inc.

I have used them a few times and they are always awesome honest and professional Service: Drain cleaning

We have used this company before in the past with no issues. today was another matter, we had a pipe burst under the sink in our basement and it flooded the area we had to shut off the water at the mains supply. we called razor rooter at 8:25 to set up an appointment the scheduler said she would get the info to the plumber as they set their own schedules we waited until 10 and still had not heard from the plumber. so we called back. the scheduler again said that they set their own schedules and we said we understand that, but all we want is just a phone call saying if they will be able to get to us today and approximately a time she said she would send the info to the plumber. we waited until 1:00 p.m. this time and still had not heard from the plumber. we called and again they told us the same thing finally the plumber called back about 15 minutes later his name was Russell he was rude to my mother on the phone my mother was upset and flustered because of everything that had went

Bob Hamilton came first to try and unclog the drain and somehow made it worse. They claimed there was concrete in the drain and quoted me $15,000 to replace the pipes! I called Razor Rooter and they were out within two days (we're in a polar vortex when this is happening, so understandably they will be busy). Josh was dispatched first thing in the morning to my house and cleared the pipe in just 30 minutes. He also claims that it was just roots, not cement. Josh was very professional, showed up when he said he would, and is clearly knowledgeable about his trade. He answered all my questions simply enough for me to understand and explained the situation using analogies that helped everything make sense to me. Overall, I am highly satisfied with the results and services provided. Josh not only cleared the pipes, but cleared the stress that came with it. I would have given 5 stars if they cleaned up the sewage, but Josh told me I can wash it back down the drain. Understandably, cleanup is