72 Degrees Heating & Air Conditioning

I would NOT recommend 72 Degrees to anyone. Their customer service and professionalism were incredibly disappointing. In May 2021, my third floor unit broke. They recommended replacement, which I trusted as their customer. It was completed the same week, which was great. However, their Accounting team took over a month to deposit my check. I called several times and got the same story that their check processing software was being updated, and that my check would be deposited in a couple days. Over a month into that repetitive experience, it wasn't until I told them that I was going to stop payment on the check that they let me pay via credit card without an upcharge. It was incredibly frustrating. 72 Degrees made no attempt to problem solve with me so that I could put the project behind me. In July 2021, my second floor unit broke. Again, they recommended replacement. I asked about repair options and I chose that route because they said it would be fixed by the following week, which w

This company is a SCAM. I have a three year old package unit for my home that was installed by 72 Degrees just before I purchased my home in 2019. The system worked well until late August 2022. While there was a rare circumstance that a low voltage wire arched and created a refrigerant leak in the suction line, 72 Degrees failed to make the appropriate repair and did irreversible damage to my system. The technician patched the suction line and put 4.8 pounds of refrigerant (system calls for 4.5 pounds), but based on expert opinions of two HVAC experts and competition, a proper vacuum was not pulled to remove moisture and other debris from the line. Fast forward a few days from the initial repair - A/C is still not cooling and the house is reaching 85 degrees inside with very high humidity. The technician now claimed the compressor was condemned and is in need of a replacement. This was submitted through the manufacturer warranty. After almost three weeks waiting for the new compressor

Employees are very nice. Always check behind to make sure things are attached back properly. It took a few back and forth issues but eventually the problem was fixed. Communication is everything. Never hurts to get a second opinion to assist and help brainstorm. Keep receipts and documentations.