AMR Heating And Cooling, Inc.

AVOID AMR for repairs! My home warranty company had sent AMR to my home to repair my HVAC system. Bill was super responsive and quick to come to my home, made the repairs and left. Later that night, I turned on the heat to my house and nothing happened, the AC worked but no heat. Contacted Bill and informed him that it was not working, he said that he would return in the morning. He did return the next morning, he stated that I would need a new thermostat for my home to fix the situation. He told me that he would be back in a week to replace it. After 2 weeks, I reached out to Bill to find out when he will be out to finish the work. I got no response, I reached out again a few days later because there was an ice storm coming. He finally responded and said that he would be back by that Friday. Friday came and I waited, I texted Bill again around 1:30 to find out an ETA, no response. Bill never came to my home on Friday and he never called, texted, or anything to let me know. This week,

Stay away from AMR. Never showed up to appointment on Saturday, tried to call and no answer. Called my home warranty and they were able to some how get ahold of them and rescheduled for Tuesday, and to my surprise, NO CALL NO SHOW. Home warranty is scheduling me with different company now. Truly a joke of a so called business!

"Was it incompetence... or malice?" is what you'll find yourself asking when you use AMR Heating And Cooling, INC. I was as gentle as can be, and money was never an item - I got a COMPLETE, BRAND NEW SYSTEM installed through these guys and asked for a "complete update" with new thermostats and new zone control, so that my system could function "logically and in an ideal way" with a condition of "like new", and I offered a "no-ceiling budget" and "no deadlines or time requirements" to accomplish this. Well they removed my old zone control and gave me stories about supply availability for the new zone control board FOR NINE MONTHS before I decided to pull the plug and switch companies today. First company I called, Acosta HVAC & Electrical, said they're putting in new zone control boards on a daily basis and they don't know what the problem was. So you see? Was it incompetence or malice with AMR? I can go on.. unresponsive - getting these guys to do anything - ANYTHING - was like